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 Discuss Elfwood News Entry: Elfwood Support not working - what to do?

By :-) Monica1978 at Thu Jan 26 13:47:45 2012

Support is currently not working. The new server messed up some things, so we're currently working on implementing a new Support system. If you need help you have the following options:


  1. Write a comment below this message. If you mark it as "Private", then it's not public for others to see.


  2. Write a comment on my gallery in Elfwood. If you mark it as "Private", then it's not public for others to see.


  3. Write a private message on my personal Facebook page in Elfwood.


  4. Write a comment on Elfwood's Facebook page.


//Monica - Elfwood Head Moderator and Forest Manager

Comments on this news Item...

DateNameComment 
11 Oct 2012:-) Yvonne bentley
Hi , I’ve had two pictures accepted and they have disappeared!
Help!

:-) Monica Volcanokitten Figgé Jensen replies: "They’re marked as "unpublished/unmoderated". Did you make changes to them?"
14 Oct 2012:-) Yvonne bentley
I gave up and uploaded them again , thanks any way Monica.
22 Apr 2013:-) Dorothy T Rose
If a submission gets rejected and then fixed, will fixing it automatically put it back in the unpublished queue for reconsideration or is there a different course of action that needs to be taken? Thanks.

~D~

:-) Monica Volcanokitten Figgé Jensen replies: "If you either reupload it, replace an existing item, change description/info and click on the Save button, then it will automatically enter the moderators queue 24 hours after your last upload/edit."
22 Nov 2013:-) Yvone Williams
This is the second time I’ve tried to leave a message-- I don’t see the original message I left, so sorry if this is a repeat.

I am noticing that a work’s page counter adds visits from the author as well (i.e. when I look at my own work and refresh the page, it counts my view.) Is this an intended effect or an issue that came with the new server?

:-) Monica Volcanokitten Figgé Jensen replies: "Not sure actually. It’s not the same tech support team that work on Elfwood now as when it was created. I can mention this to the tech team, but not sure if it will or can be fixed.
//Monica - Elfwood Head Moderator and Forest Manager"
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